Meet Michelle, our resident Local Govenment expert and part of the Customer Services team at Interaction. Michelle comes to us from a long career in Local Government in both Rates and Debt Recovery. Which makes Michelle the perfect addition to the team as more and more councils choose to work with Interaction for the sending of their customer communications.
Name: Michelle Louis
Title: Customer Services Officer and Project Manager
Start Date: May 25th 2015
Role at interAction?
Besides general administrative duties, I look after each job as it passes through Interaction. From the time a customer engages us to the time their job leaves the building I will project manage every step.
I have over 15 years experience in Local Government in Finance, Customer Service, Administration and Rates, which has been of assistance to our Clients.
What’s a common mistake you see Clients make?
A common mistake our Clients make is time management. We endeavor to complete each job in the quickest timeframe, but Clients may not understand what is involved in producing the end product. Advising Clients of procedures and managing their expectations is paramount.
Where is the Customer Communications space moving?
There is a definite move to more automated applications and procedures, and less paper copies and more electronic notices.
What new technologies excite you in your space and how will they assist your Clients?
Interactive Software Solutions that give our Clients more flexibility and control. And by being approachable and knowledgable about these technologies we can be best positioned to assist our clients with their needs.