interAction are
The omni channel customer communication specialists
Customer Communications
SMS & Email (eDM) Marketing
Direct Mail Services
Essential Communication Solutions
Welcome to interAction.
Welcome to Interaction, your omni-channel partner in Customer Communications in Australia.
We are specialists in:
- Omni Channel Customer Communications
- SMS & Email (eDM) Marketing
- Direct Mail Marketing Campaigns
- Print and Direct Mail Services
- Essential Communication Solutions
We began as a mailing agency, delivering letters and direct mail pieces for some of Australia’s most renowned brands. Today, we’ve evolved into a comprehensive solution provider, offering a range of services cross hybrid Digital Communication Channels to Direct Mail Advertising, Digital Print and Fulfillment, driven by data and innovation.
If your business is focused on acquiring or maintaining regular communication with your customers, let us help you plan, create, automate, and execute your campaign with our customised solutions, fast delivery times, and reliable team.
What We Do
Email Marketing
Database Marketing
SMS Automation
eDelivery
Campaign Management
Creative Services
Print Management
Booklet Printing
Direct Marketing
Bulk Letter Mailouts
Letterbox Drops
Catalogue Distribution
Let interAction organise your next campaign!
Plan
Your business deserves a strategic plan to reach your customers effectively and efficiently. Let interAction, the Omni Channel Communication Specialists, help you create a customized plan that aligns with your goals.
With our data-driven approach and innovative solutions, we’ll ensure your campaign is a success. Trust interAction to handle all aspects of your plan, from conceptualization to execution.
Create
Whether you’re a seasoned professional or just starting out, our platform empowers you to create stunning designs, captivating content, and engaging campaigns that leave a lasting impression.
Let us be your creative partner and watch your vision come to life in ways you never thought possible.
Automate
Streamline your business with interAction’s automation solutions. From personalized email campaigns to automated customer communications, let us save you time and effort.
Trust interAction to handle your automation needs and boost productivity.
Execute
Experience flawless execution with interAction. From strategic planning to meticulous implementation, we bring precision, efficiency, and creativity to every project.
Step into the spotlight with our unrivaled expertise. Contact us today and witness the power of flawless execution.
Services
Customer Communications
SMS & Email Marketing
Direct Mail Services
Essential Communication Solutions
Payments
We are the Omni Channel Customer Communication Specialists
Our goal is to partner with Companies to get the best outcome regardless of budget and size.
Case Studies
Kempsey Shire Council
Kempsey Shire Council provides local government services, including water and wastewater services, to 28,000 people as well as local businesses. Council sends out 14,500 rate notices and 9,000 water bills four times a year worth almost $80 million in revenue.
Debit Success
Debitsuccess provides recurring payment services (billing, call centre customer management and credit control) for more than 3,000 businesses across a wide range of industries. It initiates more than 22 million transactions a year in Australia and New Zealand.
Blog
FAQs
What is interAction?
interAction is an Australian owned and operated Omni Channel Customer Communications business based in the NSW Hunter Valley.
Why choose interAction?
At interAction we know that one solution doesn’t fit everyone. Our goal is to partner with Companies to get the best outcome regardless of budget and size. Whether it’s Digital, Email, SMS, Print and Direct Mail or Essential Mail, interAction has a solution to help.
Who do interAction work with?
interAction has developed communication solutions for almost every market sector, from Financial Institutions, Local Government and Insurance Companies, to Charities, Marketing Agencies, Super Funds and Utilities.
What facility does interAction have?
Based in the Hunter Valley in a purpose built facility, interAction has the digital tools at its disposal and commercial digital printers, secure mail inserting equipment, high speed inbound and outbound data transfers and warehousing and it’s all run using solar power.
Testimonials
Kempsey Shire Council
Nicole Poe
“Previously we had to change some programming but with interAction they do the hard work to suit us. When you request something they will have a go. Nothing is too hard for interAction.
Their office staff are very understanding and don’t speak in another technology language. I just talk about the results I want and they do the rest.”
Debit Success
Wayne Pointon, COO
“interAction successfully dumbed down our process so we didn’t have to rely on an expensive specialist IT resource – it’s now an intranet and account management function. They were very quick, very helpful and gave very good project direction.
interAction were very quick, very helpful and gave very good project direction.”
Kempsey Shire Council
Nicole Poe
“Previously we had to change some programming but with interAction they do the hard work to suit us. When you request something they will have a go. Nothing is too hard for interAction.
Their office staff are very understanding and don’t speak in another technology language. I just talk about the results I want and they do the rest.”
Debit Success
Wayne Pointon, COO
“interAction successfully dumbed down our process so we didn’t have to rely on an expensive specialist IT resource – it’s now an intranet and account management function. They were very quick, very helpful and gave very good project direction.
interAction were very quick, very helpful and gave very good project direction.”
Omni Channel Experts
If you’re in the business of acquiring & communicating regularly with your customers, contact us to find out how we can help you plan, create, automate and execute your omni channel communication needs.